Frequently Asked Questions

CliqLink is an operational framework designed to help businesses ensure staff follow the correct procedures every time. It converts key business processes into guided Standard Operating Procedure (SOP) workflows that employees access by tapping their smart card on a tablet.

Each staff member carries a CliqLink smart card. When the card is tapped on a tablet, the relevant SOP opens and guides the employee step-by-step through the task while capturing important information such as photos, job details, and customer confirmations.

In many small businesses, processes rely on staff remembering what to do. Under pressure, important steps can easily be skipped. CliqLink removes this reliance on memory by guiding staff through each step at the moment of execution.

CliqLink focuses on identifying the 3 to 5 most critical procedures in the business. These are the processes that impact service quality, customer protection, operational consistency, and business accountability.

The CliqLink smart card acts as the brain of operations for the business. Each staff member carries their card on a lanyard. When tapped on the tablet, it instantly opens the relevant SOP workflow, ensuring the correct process is followed and the required information is captured.

Very little training is required. The system is designed to be simple — staff tap their card and follow the steps displayed on the screen. Most staff master it in minutes, regardless of their technical expertise.

CliqLink is designed for small and medium businesses across many industries, including service businesses, automotive workshops, technicians, maintenance companies, and trade businesses. Any business that relies on staff following procedures can benefit from CliqLink.

Yes. During the onboarding process, CliqLink works with the business owner to identify the most important procedures and convert them into guided SOP workflows tailored to the business.

Yes. By guiding staff through structured procedures and capturing important information such as photos, signatures, and job details, CliqLink creates a clear record of work performed and helps reduce operational errors and misunderstandings.

The goal of CliqLink is to change the landscape of quality control within the SME market in South Africa. CliqLink aims to help businesses introduce clear operational standards, structured procedures, and staff accountability in environments where formal quality frameworks are often absent. By enabling businesses to implement simple, guided SOP workflows that are easy for staff to adopt, CliqLink helps SMEs operate with the consistency, discipline, and professional standards typically found in larger corporate organisations.

Unlike traditional software that requires logins, passwords, and training, CliqLink is designed for immediate adoption. Staff simply tap a card and follow steps—no apps to download, no passwords to remember, no manuals to study. It's operational simplicity through adoption, not software.

By embedding procedures into guided workflows, staff no longer need to rely on the owner to remind them what to do or check if steps were followed correctly. The system guides them and captures completion data, freeing owners to focus on growing the business.

All packages include rugged smart tablets, CliqLink smart cards, custom SOP workflows, and business upskill consultation sessions. The Advanced package also includes a standard SOP Smartflow (user license fees apply). Visit our Packages page for full details.

We offer connectivity options (Data SIM, WiFi Extenders), hardware upgrades (Smart Door Locks, Printers, Laptops), and digital services (Websites, SEO, Lead Generation). All optional extras are available on monthly terms.

No, all prices quoted on our website are exclusive of VAT. VAT will be added at the current rate for South African customers.

We offer flexible terms of either 36 months or 60 months. The 60-month option provides significant savings of up to 37% on monthly payments.